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Troubleshooting Electronic Resources: A guide for Patrons: Authentication Required Message

Guide for trouble shooting directions for known electronic resources issues.

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If you see the following screen when you try to access full text, you have to login to your Ryerson University account. A new window/tab should have prompted you to login. If not, your browser has blocked the pop up window.

Authentication Required Screenshot

Make sure your pop up blocker is turned off. Search Google for Instructions on how to turn off pop up blockers. Videos.

Once signed in, you will see this screen. 

Authentication success. Close window.

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