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Library Assessment: Assessment Plan

Purpose of the Assessment Plan

This living document outlines the planned work of the Ryerson University Library and Archives Evaluation and Assessment Committee. This plan is in line with the objectives of the RULA 2014-2019 Strategic Plan, specifically the goal to "Develop a robust assessment framework that will allow the Library to improve spaces, services, and collections through ongoing user consultation and research."

As the Terms of Reference of the Evaluation and Assessment Committee outline, the purpose of library assessment is "to report on Library performance and to provide evidence and context for library priority setting and decision-making." The Assessment plan is intended to be a document that guides and prompts action. As Megan Oakleaf describes it, “Library assessments that do not lead to decisions, actions, and communications with stakeholders are not worth doing" ("Building the Assessment Librarian Guildhall: Criteria and Skills for Quality Assessment"). This plan will guide the action of the Evaluation and Assessment Committee as they prioritize data-collection goals and assessment strategies, and inform library stakeholders of their findings, especially for the purposes of outward communication.

Tenets of the Assessment Plan:

  • Build on prior strengths and achievements.
    ("Library Assessment Plans: Four Case Studies." Tatarka, Agnes, et al.)
  • Keep plans relevant to everyday work.
    ("Developing an Academic Library Assessment Plan: A Case Study," Smith, Tryon, and Snyder)
  • Make data comparable. Plan for the short term with the long term in mind.
    ("Library Assessment Plans: Four Case Studies." Tatarka, Agnes, et al.)
  • Communicate assessment information with stakeholders. 
    ("How we Came to Dread Fridays: Developing an Academic Library Assessment Plan Two Hours at a Time," Hockenberry and Little)
  • Ask how assessment activities could improve library performance, priority-setting and decision-making. 

Assessment Plan 2019-2020

Report Document Icon Presentation presentation icon

Assessment Object

Type, Purpose, and Rationale

Strategic Plan Mapping

Responsibility

Planned Time

Resources

Fines Qualitative Study

This qualitative study will examine fine appeal data to explore the question of why patrons incur fines. This will help the Library better understand patrons and develop more equitable services. This study was undertaken in the context of changes that are being made in Fall 2019 to Library fine policies. 

Student Engagement: Transform service models to enable the highest quality of service to our user communities

Assessment Librarian, Head of BLS, and Library Technician Completed October 2019 presentation icon

Interlibrary Loan Study

This survey will ask patrons about their use of the interlibrary loan service and the impact it has had on their research. The results will help the Library plan improvements to this service and communicate the value of this service for researchers.

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

Student Engagement: Enhance the Library’s ability to support the information needs of diverse learners and facilitate the development of lifelong learning skills. 

Assessment Librarian and Interlibrary Loan Librarian

 

November to February 2019

 

Student Town Halls

These forums will engage with students and seek their feedback about the Library through discussions and surveys. This feedback will allow the Library to better understand student perspectives and improve Library services to meet their needs. 

Student Engagement: Develop a robust assessment framework that will allow the Library to improve spaces,
services, and collections through ongoing user consultation and research; 

Innovation Ecosystem: Become a leader in the development of sustainable, innovative library technology tied to our values

Town Hall Working Group To be completed by Spring 2019

 

 

LibQUAL+ Discussions

 

 

 

The results of the LibQUAL+ survey from Spring 2018 will be shared with staff through a series of meetings. Sharing information in this way benefits Library understanding of our patrons and allows for shared planning of responses to survey results.  

Student Engagement: Transform service models to enable the highest quality of service to our user communities.

Assessment Librarian Assessment Librarian Meetings with staff to be completed Fall 2019  
Circulation statistics review for stacks integration

This review of circulation statistics will determine journal circulation following the stacks integration project. This will help the Library to gain a better understanding of the use of our collection. 

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

Assessment  Librarian and Head of Collections December, 2019  
Fact Sheet Update

This document, which gives an overview of library services and is used for program proposal and review documentation, is reviewed and updated annually in November. The updating of the fact sheet contributes to Library participation in program changes and accreditation. 

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.

Associate Chief Librarian, Assessment Librarian, Communications Specialist, and New Media Designer November, 2019  
Gate Counter Device Update

An environmental scan for a replacement of the current gate counter software will be conducted. This will improve data collection that will lead to a better understanding of the use of Library space. 

Innovation Ecosystem: Build a flexible, sustainable and progressive technological infrastructure to address the
existing and emerging needs of the Library and its users.

Assessment Librarian December, 2019  
Assessment Update Meeting

This is an open meeting within the Library to share assessment information and find opportunities for collaborations and new initiatives. This connects to the Library goal of creating a culture of assessment. 

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.

Assessment Librarian December, 2020  
UX Discovery Layer Testing

Ongoing user experience testing of the Library discover layer is being conducted, which will lead to interface improvements and a better understanding of student needs. 

Student Engagement: Transform service models to enable the highest quality of service to our user communities.

User Experience Librarian Winter, 2020  
Collections Data Day

This event bring together collections librarians to share strategies for using collections data through team learning. The Collections Data Day benefits the Library by strengthening our ability to make data-informed collections decisions. 

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

Assessment Librarian, Associate Chief Librarian, and E-Resources and Acquisitions Librarian Winter, 2020  
Textbook Pilot Assessment

A survey of students and a review of circulation data will be used to determine the strengths and areas for improvement of the textbook pilot program. This program was implemented in response to student need. 

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

User Experience Librarian, Assessment Librarian, and Head of BLS Fall 2019  
Library Space Accessibility Study

This qualitative study will engage patrons with specific physical accessibility needs about their use of Library space. This project supports the goal of ensuring that all patrons are able to access and use the Library. 

Student Engagement: Enhance the Library’s ability to support the information needs of diverse learners and facilitate the development of lifelong learning skills.

Expand Community Engagement: Build connections with Ryerson communities through targeted services, collaborations, and development opportunities.

Accessibility Librarian & Assessment Librarian Winter 2020  

Liaison Model Focus Groups

 

Assessment is necessary to assist with the implementation of a new liaison model. This work will allow the Library to better understand the effectiveness of newly implemented workflows. 

Innovation Ecosystem: Explore new organizational models and informal collaborations that better support collections building, research, and teaching in a dynamic, collaborative environment.

Associate Chief Librarian & Assessment Librarian Winter 2020  
Interlibrary Loan Internal Analysis

 

This internal study will examine interlibrary loan statistics based on information provided by the fall interlibrary loan study. This work will benefit liaison librarian work and program evaluation. 

SRC Excellence: Increase capacity to develop research-oriented collections in identified areas of Ryerson cross-disciplinary themes, involving special, archival and print and electronic collections.

Assessment Librarian & Interlibrary Loan Supervisor Winter 2020  
Archives and Special Collections Classes and Research Experience Assessment

This study will assess instruction data for the Archives and Special Collections and instruction in this area. This will improve understanding within the Library of these services, the impact of them, and researcher needs. 

Student Experience: Improve capacity for effective teaching, both online and in person, and engage faculty in embedding Library services, expertise and resources into the curriculum to enhance student achievement.

Special Collections Librarian Winter 2020  
Assessment Update Meeting

This is an open meeting within the Library to share assessment information and find opportunities for collaborations and new initiatives. This connects to the Library goal of creating a culture of assessment. 

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.

Assessment Librarian Winter 2020  
Ongoing Data Analysis

For the purpose of this plan, it is important to note ongoing work. This includes assessment work related to e-resources, print collections, space usage, research help services, instruction, and more. 

Assessment Librarian Ongoing  

Doc Icon image by Dániel Aczél as a part of the Noun Project Universal circle pack Collection

Presentation image by Maxim Kulikov from the Noun Project.