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Library Assessment: Past Assessment Plans

Assessment Plan 2018-2019

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Assessment Object

Type, Purpose, and Rationale

Strategic Plan Mapping

Responsibility

Notes

Resources

Reference and research services review

This mixed methods study will explore the strengths and weaknesses of the current reference service model in place since 2015. The Library continually renews and experiments with a variety of service models and spatial arrangements designed to meet user's changing and information needs.

Student Engagement: Transform service models to enable the highest quality of service to our user communities

User Experience Librarian;
Head of Library Learning Services;
Evaluation and Assessment Librarian
Completed Spring 2019. Document Icon

Learning Outcomes

This instruction questionnaire will determine the reason that students seek research help and their learning outcomes. Assessment will begin with DME tutorials and other service points will be assessed later. 

Student Engagement: Enhance the Library’s ability to support the information needs of diverse learners and facilitate the development of lifelong learning skills. 

Evaluation and Assessment Librarian & Digital Media Experience Coordinator

 

Deferred due to staffing capacity. Help seeking behaviour is an ongoing area of study. 

 

Data Privacy and Transparency Plan

The need to determine data privacy and transparency policies was determined during research conducted for an assessment system. This report will establish practical policies for working with library assessment data. 

Student Engagement: Develop a robust assessment framework that will allow the Library to improve spaces,
services, and collections through ongoing user consultation and research; 

Innovation Ecosystem: Become a leader in the development of sustainable, innovative library technology tied to our values

Evaluation and Assessment Librarian & Evaluation and Assessment Committee Reviewed and deemed not applicable. 

 

 

Tableau Implementation

The software Tableau will be implemented in order to increase the library's ability to create data visualizations. This will enhance our teaching ability within this area, as well as our internal assessment work. 

Innovation Ecosystem: Build a flexible, sustainable and progressive technological infrastructure to address the
existing and emerging needs of the Library and its users. 

Evaluation and Assessment  Librarian; Data Librarian; Associate Chief Librarian Completed Spring/Summer 2019. For information about use, please contact the Assessment Librarian.  
Brown Bag Lunch

The assessment committee will plan brown bag lunches at the rate of one per semester. The purpose is to share assessment results in an informal environment with all library staff. 

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.

Evaluation and Assessment Committee Deferred.  
Tableau Implementation: ERM

In order to assist in ongoing electronic resource assessment, the Assessment Librarian will work with the electronic resources team and the head of collections to implement an assessment system to enable the collection of usage statistics. 

Innovation Ecosystem: Build a flexible, sustainable and progressive technological infrastructure to address the
existing and emerging needs of the Library and its users.

Electronic Resources Librarian; Evaluation and Assessment Librarian; Head of Collections; Electronic Resources Technician; Serials Assistants Tableau work completed Spring 2019.  
LibQual

In order to improve library services, a LibQual survey will be conducted to learn more about user needs. LibQual has been used for several years by Ryerson Library to evaluate our services. 

Student Engagement: Transform service models to enable the highest quality of service to our user communities.

Evaluation and Assessment Librarian & Data Librarian Conducted April 2019, analysis completed July 2019.  
ERM Analysis: A&I database analysis

In order to support collections and the electronic resource team, a review of A&I databases will be conducted. This work is analytical in nature and will enhance our collection offerings. 

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

Evaluation and Assessment Librarian & Electronic Resources Team Completed March 2019.  

Liaison Model Assessment

 

Assessment is necessary to assist with the implementation of a new liaison model. This work will allow the library to better understand the effectiveness of newly implemented workflows. 

Innovation Ecosystem: Explore new organizational models and informal collaborations that better support collections building, research, and teaching in a dynamic, collaborative environment.

Liaison Model Implementation Team & Assessment Committee Deferred to 2020 due to implementation delays.  
Stack Shift Assessment

 

Following the stack shift of summer 2018, assessment will be undertaken to determine its effect on collection use. 

SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion.

Evaluation and Assessment Librarian & Head of Collections Deferred until a complete year of data has been collected.  
UX Assessment

The UX Librarian conducts ongoing studies of researcher experience. 

Student Engagement: Enhance the Library’s ability to support the information needs of diverse learners and facilitate the development of lifelong learning skills. 

User Experience Librarian Ongoing  
ERM Assessment

The Evaluation and Assessment Librarian provides ongoing support for collections analysis, including assessment of electronic resources. 

Increase SRC Excellence: Increase capacity to develop research-oriented collections in identified areas of Ryerson
cross-disciplinary themes, involving special, archival and print and electronic collections.

Evaluation and Assessment Librarian Ongoing  

Assessment Plan 2017-2018

Report Document Icon Presentation presentation icon

Assessment Object

Type, Purpose, and Rationale

Strategic Plan Mapping

Responsibility

Notes

Resources

Libguides Assessment This survey conducted through subject libguides will measure their use and effectiveness. This survey will inform libguide use and teaching methods. 

Student Engagement: Develop the Library’s web presence to facilitate teaching and learning by enhancing the discoverability of our collections and services.
Evaluation and Assessment Librarian Completed during October 2017, with results compiled and shared by end of fall 2017

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Poster Session on Noise Levels

This poster session will communicate the finding of prior assessment work related to noise and silence in the library. It will be useful for communicating the work of the assessment committee and for space planning. 

Student Engagement: Improve the Library’s facilities to create healthy, configurable, and flexible learning spaces that encourage collaboration, research, and independent study.

Assessment Committee Completed October 2017 presentation icon
Brown bag lunches

The assessment committee will plan brown bag lunches at the rate of one per semester. The purpose is to share assessment results in an informal environment with all library staff. 

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.

Assessment Committee Completed. First brown bag lunch delivered Fall 2017 presentation icon

UX Assessment: 
Student research strategies: An exploratory study using cognitive mapping and interviews

Mapping exercises and interviews will be used to explore the research strategies of undergraduate and graduate students. Grounded theory will be used in this exploratory study. 

Although outcomes cannot yet be determined based on the exploratory nature of this study, it will likely relate to the goal of enhancing Student Engagement.
User Experience Librarian & Assessment Librarian Completed in Winter/Spring 2018

Call for participants

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TRY+ 2018 Presentation

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UX Assessment: Website testing

These short interviews will ask students to navigate the library website. This will help improve user experience and web design. 

Student Engagement: Improve the Library’s facilities to create healthy, configurable, and flexible learning spaces that encourage collaboration, research, and independent study.

Assessment Committee; User Experience Librarian Completed

 

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RU Search Redesign

A survey of faculty, librarians, and SLS, and a UX study of students. Will help with the redesign  of RU Search, which will then be promoted.

Student Engagement: Develop the Library’s web presence to facilitate teaching and learning by enhancing the discoverability of our collections and services.

RU Search Redesign Committee Completed in Winter 2018  
Systems Assessment: Summon

Method to be determined: working with reference staff to assess our discovery tool. This study will inform systems administration and electronic resource management. 

Innovation Ecosystem: Build a flexible, sustainable and progressive technological infrastructure to address the existing and emerging needs of the Library and its users.

Electronic Resource Discovery and Access Librarian and Assessment Committee Completed Spring/Summer 2018  
Electronic Resources Assessment

Usage reporting will be used to assess electronic resource use and acquisition.

Innovation Ecosystem: Build a flexible, sustainable and progressive technological infrastructure to address the existing and emerging needs of the Library and its users.

Electronic Resources Librarian; Assessment Librarian; Electronic Resources Technician; Serials Assistants Ongoing work  
Participant Observation These observational studies will be conducted by trained student roamers. This will inform space planning and create a culture of assessment.

Student Engagement: Improve the Library’s facilities to create healthy, configurable, and flexible learning spaces that encourage collaboration, research, and independent study; and, Enhance the Library’s ability to support the information needs of diverse learners and facilitate the development of lifelong learning skills; and, Transform service models to enable the highest quality of service to our user communities

Innovation Ecosystem: Foster a culture of innovation among librarians and staff by supporting ongoing professional development and experiential learning.
Assessment Committee and Student Roamers Project reconsidered  
Learning Outcomes

This assessment tool is planned to track and evaluate the learning outcomes of the reference desk and DME. This will help evaluate student expectations of these services and allow the improvement of student experience.

Student Engagement: Develop a robust assessment framework that will allow the Library to improve spaces, services, and collections through ongoing user consultation and research.

Assessment Committee, with assistance from DME and Learning Services Completed Summer 2018  

Research Data Management Survey

 

The Research Data Management Surveys will be conducted and analyzed to understand Ryerson researcher's data management requirements and practices. This will help the library to plan potential service in the area. These surveys are being conducted by several universities across Canada making institutional comparison possible.

Increase SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion; Develop researcher-centred services that foster research collaborations and expose, publicize and preserve Ryerson’s SRC output.

Research Data Management Group Completed Fall 2017 presentation icon
Research Data Management Interviews

 

In person interviews will be conducted with faculty and graduate students who have indicated an interest in RDM through the RDM survey. The purpose of these interviews is to gain in depth input from researchers on their data management needs. 


Increase SRC Excellence: Align processes and support structures to ensure the Library can provide excellent stewardship of research materials in a fiscally responsible, transparent fashion; Develop researcher-centred services that foster research collaborations and expose, publicize and preserve Ryerson’s SRC output.

Research Data Management Group Project reconsidered   

Image Credit

Doc Icon image by Dániel Aczél as a part of the Noun Project Universal circle pack Collection

Presentation image by Maxim Kulikov from the Noun Project.