Here are examples of error screens with this problem
Please report instances of this problem to firstname.lastname@example.org and make sure to include details of which site you are trying to access and which browser you are using.
First thing to try to resolve this issue is to clear the cookies that might be causing this problem. The following are directions to clearing just 1 set of cookies. All your other saved passwords and cache will not be affected. Please follow the directions below closely.
Directions for Mac:
One of the options under site settings is Cookies
Once in that menu, you will look for See all cookies and site data
We will search for the cookies we want. Type in lib.ryerson.ca into the search bar on the top right.
This is what the cookie looks like
Click on that for the option to delete the cookies
Click on Remove All to delete the cookies.
Once you have cleared the cookies, you can try to access the resource again. If this has fixed the problem, you should be able to get to the site now. If this doesn't fix the problem, please contact email@example.com